Support Center
Welcome to the official support page for SchoolTime Pro. If you experience any issues or have questions about the application, we are here to help.
Frequently Asked Questions
Who is SchoolTime Pro designed for?
SchoolTime Pro is designed for school administrators (Admin), Heads of Department (HOD), and teachers. It is not intended for student use.
What are the user roles?
Admin has full access to all features including school setup, teacher management, timetable generation, backup, and settings. HOD has limited access as defined by the Admin. Teacher has view-only access to timetable data.
Is an internet connection required?
All school data is stored locally on your device. Internet access is required only for Firebase Authentication (login with email/password or Google Sign-In). Core timetable management works once authenticated.
How do I back up my school data?
Use the Backup & Restore feature within the application. Your data is saved to a file on your device's local storage. We recommend performing regular backups.
How do I export a timetable as PDF?
Use the PDF Export feature within the application. Generated PDFs are saved locally on your device and are not uploaded to any server.
Does the app store student personal information?
No. SchoolTime Pro stores only teacher records, class configurations, subject data, and timetable scheduling information. No student personal data is collected or stored.
How can I report a problem?
Please send us a detailed description of the issue, including your device model, Android version, app version, and steps to reproduce the problem.
Before Contacting Support
- Update SchoolTime Pro to the latest version.
- Restart your device.
- Ensure you have a stable internet connection for authentication.
- Check available device storage.
- Try reproducing the issue and note the steps.
- Include screenshots if possible.
Feature Requests
We welcome suggestions for improvements to SchoolTime Pro, including new scheduling features, additional role permissions, export formats, and UI enhancements. Your feedback helps us improve the application.
Bug Reports
When reporting a bug, please include:
- Device model
- Android version
- SchoolTime Pro version
- User role (Admin, HOD, or Teacher)
- Description of the issue
- Steps to reproduce
- Screenshots (if available)
Response Time
We aim to respond to support requests within 2–5 business days. Actual response times may vary depending on request volume.
Contact Us
Gliders Tech